1. A service, not a physical product
SSKLead provides email marketing services (flows, campaigns, segmentation, deliverability and reporting). We do not sell physical goods, so rules on product returns do not apply as such. This page describes how we handle cancellations and refunds for paid services.
2. The free audit
The free email audit is provided at no cost and creates no obligation on either side. You can withdraw your request at any time by emailing us, and there is nothing to refund.
3. Business clients (B2B)
Most of our clients are businesses. The 14-day right of withdrawal for distance sales under consumer protection law applies to consumers only and does not automatically apply to B2B agreements. Cancellation terms are agreed in writing in the service agreement. Unless otherwise agreed, the following default policy applies:
- If an engagement is cancelled before work has started, we charge at most 10 % of the agreed price to cover planning work already done.
- If an engagement is cancelled while work is in progress, we charge for the work completed, based on hours spent or the agreed milestone.
- Refunds for service periods that were invoiced in advance but not used are agreed case by case.
4. Consumer clients
If the client is a consumer and the agreement was made at a distance, the consumer has a 14-day right of withdrawal under the Finnish Consumer Protection Act, unless performance of the service began at the consumer's express request and with their consent before the withdrawal period ended. In that case the right of withdrawal may lapse for the work already carried out.
5. How to cancel
Send cancellation requests and complaints in writing to [email protected]. We handle requests within 14 days and confirm the outcome in writing.
6. Defective service
If the service differs materially from what was agreed, we will correct it within a reasonable time. If correction is not possible, we will agree on a refund case by case in accordance with applicable law.